Privacy Policy

Last updated: January 27, 2025 | Effective date: January 27, 2025

1. Introduction

ITalk d.o.o. ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website italk.hr or use our software consulting services.

This policy complies with the EU General Data Protection Regulation (GDPR) 2016/679 and Croatian Data Protection Act (Zakon o provedbi Opće uredbe o zaštiti podataka, NN 42/18).

2. Information We Collect

2.1 Personal Data You Provide

• Contact Information: Name, email address, phone number, company name
• Business Information: VAT number, company address, position/title
• Communication Data: Messages, inquiries, project requirements
• Financial Information: Billing address, invoice details (we do not store payment card details)

2.2 Automatically Collected Data

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent, referring website
• Cookie Data: As described in our Cookie Policy

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Purpose	Legal Basis	GDPR Article
Providing consulting services	Contract performance	Art. 6(1)(b)
Invoicing and accounting	Legal obligation	Art. 6(1)(c)
Marketing to existing clients	Legitimate interest	Art. 6(1)(f)
Newsletter subscription	Consent	Art. 6(1)(a)

4. How We Use Your Information

We use your personal data for:

• Delivering software consulting services
• Processing payments and managing accounts
• Communicating about projects and services
• Sending service updates and technical notices
• Complying with legal obligations (tax, accounting)
• Improving our services and website
• Marketing (with consent or legitimate interest for B2B)

5. Data Sharing and Disclosure

We may share your data with:

5.1 Service Providers

• Cloud Services: Google Workspace, Microsoft Azure
• Payment Processing: Revolut Business
• Accounting: Licensed Croatian accounting firm
• Development Tools: GitHub, Toptal platform

5.2 Legal Requirements

We may disclose your data to comply with legal obligations, court orders, or government requests.

6. International Data Transfers

Some of our service providers are located outside the EU. We ensure appropriate safeguards:

• EU-US Data Privacy Framework for US providers
• Standard Contractual Clauses (SCCs) where required
• Adequacy decisions for approved countries

7. Data Retention

Data Type	Retention Period
Client project data	Duration of contract + 3 years
Financial records	11 years (Croatian tax law)
Marketing contacts	Until consent withdrawn or 2 years of inactivity
Website analytics	26 months

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

To exercise these rights, contact us at privacy@italk.hr

9. Data Security

We implement appropriate technical and organizational measures:

• SSL/TLS encryption for all data transfers
• Secure password policies and two-factor authentication
• Regular security audits and updates
• Limited access on need-to-know basis
• Data backup and disaster recovery procedures

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

11. Cookies and Tracking

We use cookies and similar technologies as described in our Cookie Policy. You can manage cookie preferences through your browser settings.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies.

13. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice.

14. Complaints

If you have concerns about our data processing, you have the right to lodge a complaint with:

15. Contact Information

For any questions about this Privacy Policy or your personal data: